Returns and refunds
- We do not accept returns for change of mind, including unopened items, because of safety, hygiene and product integrity.
- Refunds are available only for the wrong item, a damaged item, or non-delivery caused by our error.
Reporting a problem
Report any issue within 7 days of delivery by emailing support@owsa-labs.com with your order number, photos and a description of the problem.
Refunds and cancellations
Refunds are issued to the original payment method (card, Open Banking or bank transfer as paid) where the payment provider allows. Timing is typically a few business days after approval.
Orders cannot be changed or cancelled once processed.
For the research-use-only context of our products, see What “research use only” means.