Questions about an order, a batch, a certificate or a specification. We answer within one working day, Monday to Friday.
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Quoting an order number, or the batch number printed on the vial, gets you a useful answer considerably faster than a description of the product.
What we answer quickly
- Where an order is, and delivery questions
- Certificates, batch numbers and documentation
- Purity, form and specification of a listed item
- Storage, handling and returns
What we will not answer
We are asked fairly often what quantity someone should use, how compounds compare in practice, or what to expect. We do not answer those questions — not by email, not by phone, and not with a hedge attached.
Answering would be practising medicine without the qualifications, the authorisation or the patient. Our reasoning is set out in what “research use only” means.