Returns and refunds
- Cancellation: unopened, sealed vials can be cancelled within 14 days of the day after you receive your order (buyer pays return postage). No returns once a vial is opened (hygiene seal), unless it is faulty or not as described. This does not affect your statutory rights.
- For a wrong or damaged item, contact customer support and we’ll put it right.
Reporting a problem
Report a wrong, damaged or faulty item by emailing support@owsa-labs.com with your order number, photos and a description of the problem.
Refunds and cancellations
Refunds are issued to the original payment method within 14 days of us receiving the returned vials or proof that you’ve sent them (or within 14 days of you cancelling, if your order hasn’t been sent).
If you cancel your whole order, we also refund the standard delivery charge you paid.
Refunds can be made to cards. For crypto payments, the refund method is agreed with you through customer support.
To cancel, tell us within 14 days of the day after you receive your order, by emailing support@owsa-labs.com.
For the research-use-only context of our products, see What “research use only” means.